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Troubleshooting

A musician did not receive a notification

Check notification settings and whether the musician was affected by the change.

Checks

  • Confirm the musician is on the gig.
  • Confirm notifications were enabled before saving.
  • Ask the musician to check spam and promotions folders.
  • Check whether the change affected that musician.

When a booker changes a gig, Gixtra notifies the people affected by that change by default. If you do not want to send a notification for a change, uncheck the notification checkbox before saving.

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